You can delete your account and all of its data at any time. There are two ways to do it.
From inside the app
- Open POS Play and sign in
- Go to Profile
- Tap Delete account
- Confirm when asked
This takes effect immediately.
Without the app
Email support@codenovate.in
from the address your account is registered with, using the subject
Delete my account. We action it within 30 days.
The request must come from the registered address — it is the only way we can confirm the account is yours.
What gets deleted
- Your account, email, mobile number and display name
- Your points balance and POS coins
- Every upgrade and item you own
- Your full transaction history
This cannot be undone. Deleted coins and progress
cannot be restored, and support cannot recover them afterwards. If you
only want to stop playing for a while, just sign out instead.
Retention
Nothing is retained in a recoverable form after deletion. Routine server backups may hold a copy for up to 30 days before they expire on their own; those backups are not used to restore individual accounts.